Shipping policy
At ResQRed, we strive to deliver your orders promptly, reliably, and with utmost care. Our shipping policy is designed to provide clarity on timelines, costs, and processes, ensuring a seamless and confident shopping experience.
Order Processing Time
We process orders within 1 business day, excluding weekends and holidays. Once processed, packages are handed over to our trusted shipping partners. We strive to deliver orders within 3 - 4 business days, but delivery times may vary depending on your location.
Tracking and Notifications
Once your order is shipped, you will receive an email with tracking details to monitor your package's journey. Please ensure your contact information is accurate during checkout to avoid delays. You can track your package through our website or by contacting our customer service team.
Delivery Timelines
We strive to deliver your orders within the estimated timeframe. However, please note that delivery timelines may vary depending on your location and the shipping method chosen.
Delays and Issues
While rare, delays may occur due to:
- Inclement weather
- Holidays
- Other unforeseen circumstances
If your package does not arrive within the estimated time, contact us at info.resqred@gmail.com, and we will assist you promptly. We will work with our shipping partners to resolve the issue and ensure your package is delivered to you as soon as possible.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with our shipping partners to investigate the issue and provide a suitable resolution.
Return to Sender
If your package is returned to us due to an incorrect or incomplete address, you will be responsible for the cost of re-shipping the package. Please ensure your address is accurate and complete during checkout.
Contact Us
For any shipping-related questions or concerns, reach out to our dedicated team at info.resqred@gmail.com. We are committed to ensuring your order reaches you safely and on time.